Parliamentary and Health Service Ombudsman - The Ombudsman’s Clinical Standard

The Ombudsman’s Clinical Standard Parliamentary and Health Service Ombudsman The Ombudsman’s Clinical Standard Foreword from the A unique place in the constitutional Ombudsman landscape The Ombudsman service has a unique place in At the Parliamentary & Health Service the constitutional landscape and we play an Ombudsman (PHSO), we make final decisions on important role in administrative justice. [...] Some of Clinical Standard to the circumstances of the these factors may relate to the decisions and complaint will produce a similar outcome to actions of individual health professionals, and the courts’ clinical negligence standard. [...] We aim to establish what would have been good clinical care and treatment in the situation complained about and to decide whether the care and treatment complained about fell short of that. [...] We will seek to establish what constituted good clinical care and treatment on the facts of the case by reference to a range of material, including relevant standards or guidance, the accounts of the complainant and the clinician or organisation complained about and any other relevant records and information. [...] In deciding whether a standard or guidance was relevant in the situation complained about we will consider factors such as whether it was in place at the time of the events complained about and whether it was applicable to the care and treatment the person received and to the setting in which the care and treatment took place.