Complaints about UK government departments and agencies, and some UK public organisations

submitted a settlement application, they told him consolatory payment of £1,000 in recognition of As a result, she did not attend and the CPS it was the wrong application and that he needed the distress and extra costs he incurred as a result prosecutor offered no evidence, and the alleged We also found the CPS’ failure to meet its to apply for a returning resident visa, which he of its mistakes. [...] The court criticised Cafcass for the delay it had caused, the quality of the report and the FCA’s failure to attend the hearing. [...] 20 Complaints about UK government departments and agencies, and some UK public organisations 2015-16 Complaints about UK government departments and agencies, and some UK public organisations 2015-16 21 Department for Work and Pensions Most common concerns about service that were raised in the complaints we upheld about the Department for Work and Pensions, 2015-16 Completed 196 investigations in 2. [...] Both HMRC and the Adjudicator’s Office demonstrated that they were willing to learn from the complaints we investigated last year 32 Complaints about UK government departments and agencies, and some UK public organisations 2015-16 Complaints about UK government departments and agencies, and some UK public organisations 2015-16 33 % of upheld investigations Annex A: Data considerations and caveats. [...] The relation to the way we categorise and record the number of complaints we receive is also influenced reasons why people bring their complaints to by the accessibility of the complaints system; us.