Complaints about UK government departments and agencies, and some UK public organisations

provides a summary of the key statistics means we now investigate many more cases, and people complain, it is important that We welcome the work that the Cabinet Office and we have collected about the enquiries and comparisons between the number of things are put right and that lessons are other departments are doing to improve people’s we handled, and the investigations investigations in differen. [...] 30 alongside the data on the outcomes of our investigations – see page 9, and also in the context Number of Number of Number of Rate of 20 of the responsibilities of different government completed completed completed increase, departments and the nature of the services they 10investigations investigations investigations 2012-13 to 6% provide. [...] Other reasons people complained the newly established immigration directorates Delays, poor decision making and not doing were delayed responses to complainants (5%), of the Home Office inherited from the UK In relation to the way the Home Office handles and not involving complainants enough in the enough to address the injustice caused to Border Agency when the Agency was abolished complaints, th. [...] In 3% of complaints we immigration related complaints and engaged with investigated we were able to resolve the complaint the consequences of administrative errors over without having to complete the investigation, or the last couple of years, leading to a ‘spike’ in cases 30 we discontinued our investigation, for example, coming to us, and to an increased chance of us because the complainant aske. [...] Complaints need to be seen in the The purpose of this report is to provide statistical context of the relevant organisation, its role and insight into the complaints that we receive, and to the nature of the services it delivers.