What to do if you pay rent and big problems in your home need fixing If something in your home needs fixing you may think about leaving. [...] If you leave you might not get help to: find a new home pay for a new home You might become homeless. You might have to pay for your old home and your new home. The new place might not be better. [...] Ask your landlord to fix things for you If you do not own your home you might pay someone to live there. [...] A landlord is the person who owns the place where you live. You pay them money to live there. [...] Your landlord usually has to fix any big problems in your home, like having: a roof with a hole that lets water in, or a broken pipe no heatinga leaky or broken toilet. [...] You should tell your landlord about any things that need to be fixed. [...] You can contact them by: phone email, or text Your landlord's contact details should be in your licence or tenancy agreement. [...] Remember:: Your landlord will not be responsible for fixing everything that breaks in your home. [...] Your landlord will not be responsible for small jobs like lightbulbs or damage made by you. [...] If something in your home needs to be fixed, check your licence or tenancy agreement.
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- United Kingdom